Privacy Policy
- Your number arrives in writing before the truck is ever scheduled, not the morning it shows
- A fleet of 6, parked under one roof, staffed entirely by people we hired ourselves
- A $1M cargo policy backs every single job, anywhere across Greater Pittsburgh
What This Policy Covers
The Moving Firm (“we,” “us,” “our”) operates themovingfirmpgh.com and the moving services booked through it. This page explains, in plain terms, what information we gather when you visit the site or reach out for a quote, what we do with it, and what choices you have. It applies to this website and to the phone, email, and form contact that comes with using it; it doesn’t cover third-party sites we might link to.
Information We Collect
Requesting a quote or calling our office means handing over a handful of basics we need to size up your job: name, phone number, email, the dates you’re targeting, and where the truck is picking up and dropping off. If you browse the site without contacting us, our server and analytics tools log standard technical details, such as browser type, device, pages viewed, and approximate location based on IP address — the same information most business websites collect automatically.
We don’t ask for financial account numbers or payment details through this website; those are handled directly with our office once a move is booked, not through any online form.
How We Use What We Collect
Quote and scheduling information goes toward exactly one purpose: building you an accurate estimate and, if you book with us, planning the crew and truck for your move date. Technical browsing data helps us understand which pages are useful and which parts of the site need fixing, and occasionally informs which neighborhoods or routes we highlight in our marketing.
Phone, Text, and Email Contact
When you give us a phone number or email address through the quote form, the contact form, or a phone call, you’re agreeing to let our office follow up about that specific inquiry: a call to confirm details, a text about your crew’s arrival window, an email with your estimate. We place these calls and texts to discuss the move you asked about, not to sell you something unrelated, and message and data rates from your carrier may apply to texts. Your contact information is never sold. If at any point you’d rather we stop texting or calling, tell whoever you’re speaking with, or reply STOP to any text thread, and we’ll update our records accordingly. This section is written to satisfy the federal Telephone Consumer Protection Act’s consent requirements, and giving consent here is never a condition of using our services.
Who Sees Your Information
Your information stays inside our company: the office staff who schedule moves and the crew assigned to your job. We share it outside the company only in narrow cases — with software vendors who host our scheduling and CRM systems under standard confidentiality terms, or when a court order or law enforcement request legally requires it. We do not sell customer data to marketers or data brokers.
How We Protect It
Quote and customer records live in access-controlled systems used only by staff who need them to do their jobs. No online system is completely immune to a breach, so while we take reasonable precautions, we can’t promise perfect security; if we ever believed customer information had been exposed, we’d notify affected customers directly.
Your Choices
You can ask us at any time what information we have on file for you, ask us to correct it, or ask us to delete records that aren’t legally required for tax or business purposes. Email [email protected] or call (888) 278-9005 and we’ll handle the request personally; there’s no automated portal for this, just a person on the other end of the line.
Updates to This Policy
We’ll revise this page occasionally as our practices or the law changes. Whatever’s live on this page at the time is the version that applies, and sticking around on the site after we’ve made a change means you’re fine with it.